Shipping policy

Last updated: 23 October 2026

Dispatch

Orders are packed and dispatched from our EU facility within 2 business days of payment. Orders paid by bank transfer are dispatched once the payment has arrived. Before your order leaves, we photograph it so you can see exactly what was packed.

Delivery times

We ship with FedEx International Priority. Delivery usually takes 1–3 business days after dispatch, with full tracking. Customs checks outside the EU can add time.

Delivery times are estimates from the carrier and are not guaranteed.

Shipping costs

The available shipping options and their cost are shown at checkout before you pay.

Tracking

Every order ships with tracking. You receive the tracking number by email, and you can follow your order and see its photo in your account under Track your order.

Packaging

Parcels are packed discreetly in plain outer packaging.

Customs and import rules

Orders within the EU are not subject to customs. For orders outside the EU, you are responsible for checking that the products may be imported into your country and for any duties, taxes or customs fees. We cannot be responsible for delays or seizures by customs.

Address

Please check your shipping address carefully. If a parcel is returned to us because the address was incomplete or wrong, we can reship it once you have paid the new shipping cost.

Lost or damaged parcels

If your parcel arrives damaged, or tracking shows no movement for 10 business days, contact us within 7 days of delivery (or of the expected delivery date) with your order number and photos. We will reship the order or refund it in full.

Questions

Message us on WhatsApp at +371 2001 8760, email support@bioniclabs.eu or use our contact page.